/* Forsan Support — implements the "Spacious" design system (Linear-inspired, dark-only,
   Space Mono, green accent, depth via gradient + soft shadow + faint 1px borders). */
:root {
  /* backgrounds */
  --neutral-primary: #0A0908; --neutral-primary-soft: #121110; --neutral-primary-medium: #1A1816; --neutral-primary-strong: #3A3531;
  --neutral-secondary-soft: #121110; --neutral-secondary-medium: #1A1816; --neutral-secondary-strong: #3A3531;
  --neutral-tertiary-soft: #1A1816; --neutral-tertiary-medium: #3A3531;
  --dark: #2D2825; --dark-strong: #443E3B; --disabled: #2D2825;
  /* brand + status */
  --brand-softer: #05140D; --brand-soft: #07291B; --brand: #166534; --brand-medium: #0B3D20; --brand-strong: #14532D;
  --danger: #C70036; --danger-soft: #4D0218; --danger-medium: #8B0836; --danger-strong: #A50036;
  --warning: #F97316; --warning-soft: #7C2D12; --warning-strong: #C2410C;
  --success: #009966; --success-soft: #002C22; --success-strong: #007A55;
  /* text */
  --heading: #F7F8F8; --body: #B0A8A0; --body-subtle: #847D76; --white: #fff;
  --fg-brand: #4ADE9A; --fg-brand-strong: #86EFC0;
  --fg-danger: #F43F5E; --fg-danger-strong: #F87171; --fg-warning: #FBBF24; --fg-success-strong: #10B981; --fg-disabled: #7A7572;
  /* borders */
  --border-muted: #141210; --border-default: #2D2825; --border-default-medium: #443E3B; --border-default-strong: #5C5552;
  --border-brand: #3ECF8E; --border-brand-subtle: #07291B;
  --border-danger-subtle: #881337; --border-warning-subtle: #7C2D12; --border-success-subtle: #064E3B;
  /* button glint */
  --color-1-400: rgba(255,255,255,0.25); --color-1-700: rgba(255,255,255,0.04);
  /* radius + shadow */
  --r-base: 12px; --r-def: 8px; --r-sm: 4px; --r-full: 9999px;
  --shadow-sm: 0 1px 3px 0 rgb(0 0 0 / 0.30), 0 1px 2px -1px rgb(0 0 0 / 0.30);
  --shadow-md: 0 4px 12px -2px rgb(0 0 0 / 0.36), 0 2px 6px -2px rgb(0 0 0 / 0.32);
  --shadow-lg: 0 12px 28px -6px rgb(0 0 0 / 0.45), 0 6px 12px -6px rgb(0 0 0 / 0.40);
  --shadow-xl: 0 24px 48px -12px rgb(0 0 0 / 0.55), 0 12px 20px -8px rgb(0 0 0 / 0.45);
  --ease: cubic-bezier(0.22, 1, 0.36, 1);
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--neutral-primary); color: var(--body);
  font-family: "Space Mono", ui-monospace, "SF Mono", "Cascadia Mono", Menlo, Consolas, monospace;
  font-size: 14px; line-height: 1.6; -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { color: var(--heading); font-weight: 700; margin: 0; letter-spacing: -0.5px; }
a { color: var(--fg-brand); text-decoration: none; }
button { font-family: inherit; cursor: pointer; border: 0; background: none; color: inherit; }
svg { display: block; }
.icon { width: 20px; height: 20px; stroke: currentColor; fill: none; stroke-width: 1.75; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.icon.sm { width: 16px; height: 16px; }
.icon.xs { width: 14px; height: 14px; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--neutral-tertiary-medium); border-radius: 8px; border: 3px solid var(--neutral-primary); }
.mono { font-family: inherit; }

/* ── shell ── */
.app { display: grid; grid-template-columns: 256px 1fr; min-height: 100dvh; }
.sidebar {
  position: sticky; top: 0; height: 100dvh; overflow-y: auto;
  background: var(--neutral-primary-soft); border-right: 1px solid var(--border-default);
  padding: 16px 12px; display: flex; flex-direction: column; gap: 8px; z-index: 30;
}
.brand { display: flex; align-items: center; gap: 10px; padding: 10px 12px 18px; font-size: 16px; font-weight: 700; color: var(--heading); }
.brand .mark { width: 26px; height: 26px; border-radius: var(--r-def); display: grid; place-items: center;
  background: linear-gradient(180deg, var(--brand) 0%, var(--brand-strong) 100%); color: #fff;
  box-shadow: inset 0 1px 0 var(--color-1-400), var(--shadow-sm); }
.brand .dot { width: 7px; height: 7px; border-radius: var(--r-full); background: var(--fg-brand); box-shadow: 0 0 8px var(--fg-brand); margin-left: 2px; }
.brand .dot.off { background: var(--fg-danger); box-shadow: 0 0 8px var(--fg-danger); }
.nav { display: flex; flex-direction: column; gap: 8px; }
.nav a {
  display: flex; align-items: center; gap: 12px; padding: 8px; border-radius: var(--r-full);
  color: var(--heading); font-size: 14px; transition: background .15s;
}
.nav a .icon { color: var(--body); transition: color .075s; }
.nav a:hover { background: var(--neutral-secondary-medium); }
.nav a:hover .icon { color: var(--heading); }
.nav a.active { background: var(--neutral-secondary-strong); color: var(--fg-brand-strong); }
.nav a.active .icon { color: var(--fg-brand-strong); }
.sidebar .spacer { flex: 1; }
.side-card { padding: 16px; border-radius: var(--r-base); background: var(--brand-softer); border: 1px solid var(--border-brand-subtle); margin-top: 8px; }
.side-card .l { font-size: 12px; color: var(--body); }
.side-card .v { font-size: 14px; color: var(--fg-brand-strong); font-weight: 700; margin-top: 4px; word-break: break-all; }
.signout { display: flex; align-items: center; gap: 12px; padding: 8px; border-radius: var(--r-full); color: var(--body); font-size: 14px; margin-top: 8px; }
.signout:hover { background: var(--neutral-secondary-medium); color: var(--fg-danger); }

/* ── mobile bar + drawer ── */
.mbar { display: none; align-items: center; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--border-default); position: sticky; top: 0; background: var(--neutral-primary); z-index: 25; }
.mbar .menu { padding: 6px; border-radius: var(--r-def); color: var(--heading); }
.scrim { display: none; position: fixed; inset: 0; background: rgb(0 0 0 / 0.5); z-index: 28; }

/* ── main / sections ── */
.main { padding: 40px 48px 64px; max-width: 1180px; width: 100%; }
.section { display: none; }
.section.active { display: block; animation: fade .3s var(--ease); }
@keyframes fade { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }
h1.page { font-size: 26px; letter-spacing: -1px; }
.lead { font-size: 15px; color: var(--body); margin: 12px 0 40px; }
.lead .err { color: var(--fg-danger); }
.eyebrow { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.4px; color: var(--body-subtle); margin: 48px 0 20px; }
.eyebrow:first-of-type { margin-top: 0; }

/* ── grids ── */
.grid { display: grid; gap: 24px; }
.g-stat { grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }
.g-2 { grid-template-columns: 1fr 1fr; }

/* ── card (gradient + border + shadow) ── */
.card {
  background: linear-gradient(180deg, var(--neutral-primary-soft) 0%, var(--neutral-primary) 100%);
  border: 1px solid var(--border-default); border-radius: var(--r-base); box-shadow: var(--shadow-md); padding: 24px;
}
.card.hover { transition: background .2s var(--ease), border-color .2s var(--ease), box-shadow .2s var(--ease), transform .2s var(--ease); cursor: pointer; }
.card.hover:hover { background: linear-gradient(180deg, var(--neutral-primary-medium) 0%, var(--neutral-primary-soft) 100%); border-color: var(--border-default-strong); box-shadow: var(--shadow-lg); transform: translateY(-1px); }
.stat .n { font-size: 40px; font-weight: 700; line-height: 1; color: var(--heading); letter-spacing: -1.5px; }
.stat .n.danger { color: var(--fg-danger); } .stat .n.warn { color: var(--fg-warning); } .stat .n.brand { color: var(--fg-brand); }
.stat .l { color: var(--body); font-size: 13px; margin-top: 12px; }

/* ── charts ── */
.chart-top { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 8px; }
.chart-top .v { font-size: 28px; font-weight: 700; color: var(--heading); letter-spacing: -1px; }
.chart-top .k { font-size: 12px; text-transform: uppercase; letter-spacing: 0.4px; color: var(--body-subtle); }
.chart { width: 100%; height: 88px; }

/* ── buttons ── */
.btn { display: inline-flex; align-items: center; gap: 8px; border-radius: var(--r-def); font-weight: 500; font-size: 14px; padding: 10px 16px; border: 1px solid transparent; transition: all .2s var(--ease); }
.btn.brand { color: #fff; background: linear-gradient(180deg, var(--brand) 0%, var(--brand-strong) 100%); box-shadow: inset 0 1px 0 var(--color-1-400), var(--shadow-sm); }
.btn.brand:hover { transform: translateY(-1px); box-shadow: inset 0 1px 0 var(--color-1-400), var(--shadow-md); }
.btn.secondary { background: var(--neutral-secondary-medium); border-color: var(--border-default-medium); color: var(--body); box-shadow: inset 0 1px 0 var(--color-1-700), var(--shadow-sm); }
.btn.secondary:hover { background: var(--neutral-tertiary-medium); color: var(--heading); transform: translateY(-1px); }
.btn.ghost { color: var(--heading); }
.btn.ghost:hover { background: var(--neutral-secondary-medium); }

/* ── badges ── */
.badge { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; font-weight: 500; padding: 2px 8px; border-radius: var(--r-full); border: 1px solid var(--border-default); }
.badge.brand { background: var(--brand-softer); border-color: var(--border-brand-subtle); color: var(--fg-brand-strong); }
.badge.gray { background: var(--neutral-secondary-medium); color: var(--heading); }
.badge.danger { background: var(--danger-soft); border-color: var(--border-danger-subtle); color: var(--fg-danger-strong); }
.badge.warning { background: var(--warning-soft); border-color: var(--border-warning-subtle); color: var(--fg-warning); }
.badge.success { background: var(--success-soft); border-color: var(--border-success-subtle); color: var(--fg-success-strong); }
.badge .icon { color: currentColor; }

/* ── filters (pill tabs + input + select) ── */
.filters { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; margin-bottom: 28px; }
.field { flex: 1 1 220px; min-width: 180px; position: relative; display: flex; align-items: center; }
.field .icon { position: absolute; left: 12px; color: var(--body); }
.field input { width: 100%; background: var(--neutral-secondary-medium); border: 1px solid var(--border-default-medium); color: var(--heading); border-radius: var(--r-def); padding: 10px 12px 10px 38px; font-family: inherit; font-size: 14px; outline: none; transition: all .2s; }
.field input::placeholder { color: var(--body); }
.field input:focus { border-color: var(--border-brand); box-shadow: 0 0 0 1px var(--brand); }
select.pick { background: var(--neutral-secondary-medium); border: 1px solid var(--border-default-medium); color: var(--heading); border-radius: var(--r-def); padding: 9px 12px; font-family: inherit; font-size: 14px; outline: none; }
select.pick:focus { border-color: var(--border-brand); }
.pills { display: inline-flex; gap: 8px; }
.pills button { padding: 8px 14px; border-radius: var(--r-full); font-size: 13px; font-weight: 500; color: var(--body); transition: all .2s; }
.pills button:hover { color: var(--heading); background: var(--neutral-secondary-soft); }
.pills button.on { background: linear-gradient(180deg, var(--brand) 0%, var(--brand-strong) 100%); color: #fff; box-shadow: inset 0 1px 0 var(--color-1-400), var(--shadow-sm); }

/* ── ticket cards ── */
.ticket { background: linear-gradient(180deg, var(--neutral-primary-soft) 0%, var(--neutral-primary) 100%); border: 1px solid var(--border-default); border-radius: var(--r-base); box-shadow: var(--shadow-md); padding: 20px 22px; margin-bottom: 16px; cursor: pointer; transition: all .2s var(--ease); }
.ticket:hover { background: linear-gradient(180deg, var(--neutral-primary-medium) 0%, var(--neutral-primary-soft) 100%); border-color: var(--border-default-strong); box-shadow: var(--shadow-lg); transform: translateY(-1px); }
.ticket .r1 { display: flex; justify-content: space-between; align-items: flex-start; gap: 14px; }
.ticket .tt { font-size: 15px; font-weight: 700; color: var(--heading); }
.ticket .who { color: var(--body); font-size: 13px; margin-top: 2px; }
.ticket .desc { color: var(--body); margin-top: 12px; font-size: 14px; }
.ticket .meta { color: var(--body-subtle); font-size: 12px; margin-top: 12px; }
.ticket .meta .wait { color: var(--fg-danger); }
.badges { display: flex; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.chips { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 14px; }
.chip { font-size: 12px; padding: 3px 10px; border-radius: var(--r-full); background: var(--neutral-secondary-medium); border: 1px solid var(--border-default); color: var(--body); display: inline-flex; align-items: center; gap: 5px; }
.chip.bug { color: var(--fg-danger-strong); } .chip.bug .icon { color: currentColor; }
.chip.q { color: var(--fg-brand); } .chip.q .icon { color: currentColor; }

/* ── scripts & issues ── */
.script { background: linear-gradient(180deg, var(--neutral-primary-soft) 0%, var(--neutral-primary) 100%); border: 1px solid var(--border-default); border-radius: var(--r-base); box-shadow: var(--shadow-md); padding: 24px 26px; margin-bottom: 24px; }
.script h3 { font-size: 20px; display: flex; align-items: center; gap: 10px; }
.script h3 .icon { color: var(--fg-brand); }
.script .st { display: flex; gap: 8px; flex-wrap: wrap; margin: 14px 0 4px; }
.issue { border: 1px solid var(--border-default); border-radius: var(--r-base); padding: 16px 18px; margin-top: 12px; background: var(--neutral-primary); }
.issue .top { display: flex; align-items: flex-start; gap: 10px; }
.issue .err { flex: 1; color: var(--fg-danger-strong); font-size: 13.5px; word-break: break-word; }
.issue .fix { display: flex; gap: 8px; margin-top: 12px; color: var(--body); font-size: 14px; line-height: 1.6; }
.issue .fix .icon { color: var(--fg-brand); margin-top: 2px; }
.issue .fix b { color: var(--fg-brand); font-weight: 700; }
.issue .tk { margin-top: 10px; font-size: 12px; color: var(--body-subtle); }
.issue .tk code { color: var(--body); }
.qrow { display: flex; justify-content: space-between; gap: 10px; padding: 10px 14px; background: var(--neutral-secondary-soft); border-radius: var(--r-def); margin-top: 8px; font-size: 13.5px; color: var(--body); }
.qrow .c { color: var(--body-subtle); }
code { background: var(--neutral-secondary-medium); padding: 2px 6px; border-radius: var(--r-sm); font-size: 12.5px; color: var(--heading); word-break: break-all; }

/* ── kv rows (system) ── */
.kv { display: flex; justify-content: space-between; gap: 10px; padding: 14px 0; border-bottom: 1px solid var(--border-default); font-size: 14px; }
.kv:last-child { border-bottom: 0; }
.kv .k { color: var(--body); } .kv .v { color: var(--heading); }
.empty { color: var(--body-subtle); padding: 16px 2px; text-align: center; }

/* ── modal ── */
.overlay { position: fixed; inset: 0; background: rgb(0 0 0 / 0.5); backdrop-filter: blur(4px); display: none; z-index: 40; }
.overlay.open { display: flex; align-items: center; justify-content: center; padding: 20px; }
.modal { background: var(--neutral-primary); border: 1px solid var(--border-default-medium); border-radius: var(--r-base); box-shadow: var(--shadow-lg); width: min(720px, 100%); max-height: 88vh; display: flex; flex-direction: column; overflow: hidden; }
.modal header { display: flex; align-items: flex-start; gap: 14px; padding: 20px; border-bottom: 1px solid var(--border-default); }
.modal header .mt { font-size: 18px; font-weight: 700; color: var(--heading); }
.modal header .ms { color: var(--body); font-size: 13px; margin-top: 2px; }
.modal header .x { margin-left: auto; padding: 6px; border-radius: var(--r-def); color: var(--body); }
.modal header .x:hover { background: var(--neutral-secondary-medium); color: var(--heading); }
.modal .body { padding: 24px; overflow-y: auto; }
.sbox { background: var(--neutral-primary-soft); border: 1px solid var(--border-default); border-radius: var(--r-def); padding: 16px; margin-bottom: 20px; font-size: 14px; color: var(--body); }
.sbox b { color: var(--heading); }
.sbox .lab { color: var(--body-subtle); font-size: 11px; text-transform: uppercase; letter-spacing: 0.4px; margin: 14px 0 6px; }
.thread { display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 80%; padding: 10px 14px; border-radius: var(--r-base); font-size: 13.5px; line-height: 1.55; }
.msg .h { font-size: 11px; color: var(--body-subtle); margin-bottom: 3px; }
.msg .c { white-space: pre-wrap; word-break: break-word; }
.msg.cust { align-self: flex-start; background: var(--neutral-secondary-medium); color: var(--body); border-bottom-left-radius: var(--r-sm); }
.msg.staff { align-self: flex-end; background: linear-gradient(180deg, var(--brand) 0%, var(--brand-strong) 100%); color: #fff; border-bottom-right-radius: var(--r-sm); box-shadow: inset 0 1px 0 var(--color-1-400); }
.msg.staff .h { color: rgba(255,255,255,.7); }
.msg.bot { align-self: center; background: transparent; color: var(--body-subtle); font-size: 12px; text-align: center; max-width: 100%; }

/* ── login ── */
.login-wrap { min-height: 100dvh; display: grid; place-items: center; padding: 24px;
  background: radial-gradient(1000px 500px at 50% -10%, var(--brand-softer), var(--neutral-primary)); }
.login-card { width: min(380px, 100%); background: linear-gradient(180deg, var(--neutral-primary-soft), var(--neutral-primary)); border: 1px solid var(--border-default); border-radius: var(--r-base); box-shadow: var(--shadow-lg); padding: 36px 30px; text-align: center; }
.login-card .mark { width: 44px; height: 44px; border-radius: var(--r-def); margin: 0 auto; display: grid; place-items: center; background: linear-gradient(180deg, var(--brand), var(--brand-strong)); color: #fff; box-shadow: inset 0 1px 0 var(--color-1-400), var(--shadow-md); }
.login-card h1 { font-size: 22px; margin: 16px 0 6px; }
.login-card p { color: var(--body); font-size: 14px; margin: 0 0 22px; }
.login-card label { display: block; text-align: left; font-size: 14px; font-weight: 500; color: var(--heading); margin: 14px 0 8px; }
.login-card input { width: 100%; background: var(--neutral-secondary-medium); border: 1px solid var(--border-default-medium); color: var(--heading); border-radius: var(--r-def); padding: 12px 14px; font-family: inherit; font-size: 14px; outline: none; }
.login-card input:focus { border-color: var(--border-brand); box-shadow: 0 0 0 1px var(--brand); }
.login-card .go { width: 100%; margin-top: 22px; justify-content: center; padding: 12px; }
.login-card .err { color: var(--fg-danger); font-size: 13.5px; margin-top: 14px; min-height: 18px; }

/* ── responsive ── */
@media (max-width: 860px) {
  .app { grid-template-columns: 1fr; }
  .sidebar { position: fixed; top: 0; left: 0; height: 100dvh; width: 264px; transform: translateX(-100%); transition: transform .25s var(--ease); }
  .sidebar.open { transform: none; box-shadow: var(--shadow-xl); }
  .scrim.open { display: block; }
  .mbar { display: flex; }
  .main { padding: 24px 20px 64px; }
  .g-2 { grid-template-columns: 1fr; }
  h1.page { font-size: 22px; }
  .msg { max-width: 90%; }
}